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Resiliency

In the GBMC HealthCare System, we are students of high reliability. We agree to live if nosotros are working towards our vision of patient-centeredness together alongside treating everyone, every 4th dimension, the way we desire our own loved ones treated. The defining characteristic of high reliability organizations, according to Dr. Karl Weick, the internationally recognized proficient inwards this plain, is “mindfulness.” You tin recollect of mindfulness as a heightened awareness of what is going on around yous lot coupled with an unwillingness to believe that since everything is going along smoothly, things volition proceed to progress smoothly. Highly reliable organizations convey robust processes (measure operate) that tin tin be relied upon, simply they likewise anticipate inwards add-on to become aware of the unexpected faster as well as so that they tin tin can deal with it.

In previous blogs I take discussed ane of the central underlying concepts of mindfulness - рrеоссuраtіоn wіth fаіlurе. This calendar calendar week, because of the outstanding work that our people concur done inward dealing amongst the flu epidemic, it occurs to me that I should write virtually some other of the concepts – а соmmіtmеnt tо rеѕіlіеnсе. Dr. Weick points out that highly reliable organizations educate ameliorate capabilities to observe, contain, inward improver to bounce back from unexpected events. They larn from things that don’t croak goodness likewise refine their processes. They try every bit well as design to alive ready for whatsoever power come their style, merely notwithstanding they tin tin acquire caught unprepared for a rare upshot or for the magnitude of a less rare concluding outcome. Such is the example with our electrical electrical current influenza epidemic.

Over the in conclusion iii winters, we have got non had huge increases inwards demand due to the flu.  One xx-iv threescore minutes period of time of fourth dimension terminal week, our emergency section saw 238 patients inward a 24 hr menstruation. Our normal average number of patients is around 150 per hateful solar solar mean solar day. Imagine whatsoever concern business concern that needs to serve over l% more than than customers than the mutual! The ED nurses, physicians, nurse practitioners together with medico assistants came inwards early on, stayed tardily, together alongside came inwards on their days off inwards society to serve those inward demand.  

And clearly all of the extra operate has non been limited to the Emergency Department. Our hospitalists have also had huge increases inward workload. Our hospitalists commonly cover around 70 patients per mean solar twenty-four hour period together amongst they peaked earlier this calendar calendar week at 98. Our inpatient nurses as goodness every bit nursing technicians have likewise been tirelessly caring for a higher number of patients than usual. We opened Unit 37 to tending for more than acutely sick patients, inwards add together-on to the intensivists as well critical attending nurses made it component part.  All of our other clinicians, from therapists inwards improver to phlebotomists to lab too radiology technicians, have all dealt admirably alongside the influx of patients. Of course our environmental services together with nutrient services teams take likewise had to ascent to the occasion inward addition to encompass the increased demand. Every boyfriend fellow member of the GBMC squad has pitched inwards at some apartment to acquire the job done.   

I am rattling grateful to all of my colleagues for their expertise, hard role, inwards addition to rеѕіlіеnсу. Our patients inward addition to our community are hence much meliorate off because of their efforts.

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